Customer Care for Households

For a quick overview, use our online calculator on the website. In just a moment you will see your potential savings based on your current consumption. If our offer appeals to you, our sales representative will prepare a tailored solution and guide you through the entire switching process.

It’s up to you to choose the most convenient method. Options include:

• Direct debit (inkaso) – everything is handled automatically, on time, without worry.
• SIPO – regular payment via Czech Post, without the need to monitor deadlines.
• Standing order – set it up once and no further action is required, only monitor for any changes.
• One-time payment – ideal for balance payments, simply use the QR code on your invoice.

We usually issue settlement invoices once per year, based on meter readings (electricity or gas) provided by your distributor. The exact timing depends on your distribution area and does not change when switching suppliers. If you are already our customer, you can find your annual settlement date under your account in the Customer Zone Bonett Portal.

At the beginning of our cooperation, you will receive a welcome email or letter with a schedule of advance payments and all necessary payment details. All information is also available from the very start in the Customer Zone Bonett Portal..

Quickly and easily via the Customer Zone Bonett Portal.

It is simple and convenient. Just fill out a short form on our website. Our sales representative will then contact you, review your situation, and prepare a tailored offer. They will also help you handle all formalities. The contract and power of attorney can be signed either in person or electronically. You will be kept informed about the process by email or SMS, and you can monitor all steps in the Customer Zone Bonett Portal starting from the contract signing.

That depends on your current contract:

• Contract for an indefinite period – usually a 3-month notice period applies.
• Fixed-term contract – switching is possible after the contract ends, or earlier with payment of a contractual penalty.

The good news is that you can sign a contract with us at any time. We will take care of the entire switching process for you.

We recommend registering in your distributor’s online portal, where you will find up-to-date information on planned shutdowns, failures, and extraordinary events.

• Electricity distributors:
  • EG.D.: https://www.egd.cz/
  • ČEZ Distribuce: https://www.cezdistribuce.cz/en
  • PRE Distribuce: https://www.predistribuce.cz/cs/
• Gas distributors:
  • Gasnet: https://www.gasnet.cz/en
  • Pražská plynárenská distribuce: https://www.ppdistribuce.cz/
  • Gas Distribution (formerly EG.D.): https://www.gasd.cz/o-spolecnosti

You can find HDO switching times using the control code on your receiver or electricity meter, and also directly on your distributor’s website:

• EG.D.: https://www.egd.cz/
• ČEZ Distribuce: https://www.cezdistribuce.cz/en
• PRE Distribuce: https://www.predistribuce.cz/cs/

If you need to switch to a different distribution rate (e.g., after installing a boiler or heat pump), you must submit a Connection Request form. The form is available on your distributor’s website (EG.D., ČEZ Distribuce, PRE Distribuce).

You can apply for the card using the form on our website. We will send the card by post and you can immediately start enjoying all its benefits.

The list and map of CNG stations are available on our website in the Online Map, including up-to-date operational information.